Lemon Jelly A Personal Message to You from Our Chairman Lyrics

I'm taking this opportunity to discuss with you some matters that concerns all of us who work for the company and its subsidiaries.

We're all aware of the increased number of customers making use of our services throughout the world.

There are more and more clients coming into our offices every day.
We have more and more queries of all kind for us to answer.
How does a customer judge us?
Currently a judgement will be based on the quality of the products and services he purchased.
But equally he'll judge us all on how well he's treated.
If he's make to feel unwelcome we have failed.
Sooner or later, this must result in a loss of sale.

How does a customer feel after dealing with us?
Does he want to deal with one of our offices again?
Or does he turn to a competitor or tell others what poor treatment he received?
Does he belittle our service and our employees because he was treated discourteously?

We know we offer the finest and most complete products and services available in our field.
We can all take a great deal of pride in this.
But most important to us and to our customers is service.
And good service to our customers everyday can't be haphazard.

Our public image doesn't just happen. It's built moment by moment, one customer at a time, by each and every one of us.

The key to good customer relations is attitude. Your attitude, my attitude, to our jobs, our clients and our fellow employees.

Large organisations are often thought of as cold and impersonal, constantly making rules to frustrate and discourage their employees.
I'd like to feel that each of us sees our job as a satisfying challenge, rather than a chore.
For a respected, growing company such as ours, where customer service is the foundation of our business, I believe that jobs depend sales, sales depend on service, service depends on you, and me.

Thank you very much.